About | IvyHugh

About Us

Efficient and approachable

Ivy Hugh is a virtual business support partner for founders and teams who are ready to get organised, work smarter, and grow with confidence.

We specialise in systems overhauls, SOP development, and creating structure where there’s been none — helping businesses move from reactive to proactive with clear processes, streamlined admin, and reliable day-to-day support.

We specialise in bringing clarity, structure, and systems to the heart of your business — transforming the way you work day to day. From executive assistance and operational support to team coordination and business-wide admin, we’re here to make sure everything runs smoothly behind the scenes.

More critically, we partner with you to design and implement the systems, workflows, and SOPs that form the backbone of a well-run business — ensuring it operates smoothly, scales sustainably, and thrives even when you step away.

Whether you're scaling a small business, running a family office, or leading a creative team, Ivy Hugh brings calm, clarity, and serious capability to the heart of your operations.

Work With Us

Meet the Team

Founder

Jacqueline Mellor

Jacqueline (Jax) is a highly experienced Personal and Executive Assistant who has supported a wide range of clients — from creative start-ups and growing family-run businesses to well-established corporates, international property firms, and ultra-high-net-worth individuals.

Known for her sharp organisational skills, calm efficiency, and ability to bring clarity and structure wherever she goes, Jax is a trusted and valued partner to every team she joins.

After starting her own family, she founded Ivy Hugh — named after her two children — to continue offering high-level, reliable support to businesses who need a safe pair of hands and a strategic mind behind the scenes.

Associate VA

Lucy Watty

Lucy is a Virtual Assistant with 14+ years’ experience in accounts, admin, and logistics. After having her first daughter, she started her VA business in 2020 to create more freedom and build a life she loved.

Since then, she’s helped countless mums in business reclaim their time, feel empowered, and grow with intention.

Now a mum of two, Lucy is even more passionate about supporting women to build businesses they love around lives they love. Outside of work, she’s big on fundraising for causes close to her heart, planning wellness retreats, and soaking up family time (preferably with a cuppa, a good book, or something Disney!).

Testimonials

NICK BRAYBROOK

Head of London Capital Markets and Development, Knight Frank LLP

"Jax was an integral part of our team for over seven years, providing unparalleled executive support to myself and the wider team.

Her ability to anticipate our administrative needs, enhance our systems and streamline our business materials has allowed us to operate more efficiently and effectively than ever before. We have been proud to have her on our team and are grateful for her significant contribution to our success.

Any company that has Jax and her company, Ivy Hugh, on their team is incredibly fortunate."